Refund policy
Last updated: October 30, 2026
How to request help
Email info@naadchit.com with your order number and a short description of the request. Useful photos can help us review a damaged or incorrect item. An unboxing video is not an absolute condition for reporting a problem.
Keep the item and packaging while we advise the next step. Contact us before posting a return so that we can confirm the correct return instructions.
Damaged, incorrect or defective items
Contact us promptly if the item is damaged, incorrect, defective or materially different from its description. We will review the problem and provide the appropriate remedy under applicable law.
For a confirmed damaged, incorrect or defective item, we arrange a return route at our cost or agree a reasonable return-postage reimbursement. Contact us before paying for a return service.
The change-of-mind conditions below do not restrict remedies for a faulty or misdescribed item. Opening a packet to discover a problem does not automatically remove those rights.
Change-of-mind returns
You may request a change-of-mind return within 7 calendar days of delivery. The set must be unused, uninstalled and in its original unopened sealed packet.
The customer pays the return postage for a change-of-mind return. We do not charge a restocking fee. The original delivery charge is not refunded for a change-of-mind return unless applicable law requires otherwise.
We inspect the returned packet against these conditions. These voluntary conditions apply to change-of-mind requests, not to the statutory remedies described above.
Cancellations
Request cancellation by emailing info@naadchit.com with the order number. Before courier handover, there is no cancellation fee and a prepaid cancellation is refunded in full.
After courier handover, contact us to check the available delivery, return or cancellation route. We cannot guarantee that a parcel already in transit can be intercepted. Applicable consumer remedies remain available.
Refund processing
Once a refund is approved and any required return inspection is complete, we aim to initiate it within 5 business days. Any shorter deadline required by applicable law takes priority.
We confirm the amount and payment route with you. Payment-provider or bank posting times may vary; the initiation target is not a guaranteed bank-credit date.
We do not charge a fee simply to receive a refund. Never share a UPI PIN or OTP to receive one.
Return correspondence address
Ward No. 1, Punjab Music House, Back Side Ram Hospital, Near Jeet Bag Store, Near Khamanon Bus Stand, Khamanon, Punjab 141801, India
This is our business correspondence, pickup and return location. Contact us before posting a return so that we can provide the correct order-specific instructions.
Your consumer rights
This policy does not exclude or reduce rights available under applicable Indian consumer law. Contact us if an issue falls outside the voluntary change-of-mind conditions.